Enjoy The Film

It’s a Thursday night so it should be relatively busy. Fools Gold is on the main screen which is not a good sign. The weather is warming up, so crowd pullers are needed to keep the profits coming in. In Bruges is all we have tonight.

I find out that the day has been appalling with even the shift managers joining the mulitfunctionals for a chat. This is not good. Already they are not showing late night films and Concessions had only one rush all evening. The Sales Per Person is holding up compared to other sites but, as I check the screens, the numbers are poor. One screen has no one in it. It usually takes at least two multifunctionals to clean a screen but I manage on my own even with a rush of change overs. It’s a slow night all round.

After three weeks’ training and then a stern effort to impose those standards it appears the rule book is being thrown out of the window to hold on to customers at any cost. On the floor I am presented with a customer with a ticket to see the wrong film. The rules are he needs to exchange it for a correct one so the system has an accurate record of attendances for films. Bollocks to that, the manager says just let him in.

I’m on the floor tonight which means cleaning screens between films. The manager’s job is to construct the screenings for the night. Oh look, in one screen the film finishes after the next one starts! Luckily ( or not for the company) no one is actually watching the earlier screening so projection cuts the film early in time to start the next film. Projection diplomatically point out to me that the times for another screen are completely wrong. It’s not clear at all that the duty manager tonight has any idea of this.

A lot of staff have left already and another batch will go when University finishes for the Summer and there will be no one here to train the new crew. So far only one multifunctional has been appointed to supervisor. But will they cull the establishment numbers to keep costs down?